Who We Are

suvenario operates from Unit SU10, Westquay Shopping Centre, Southampton SO15 1QD, United Kingdom. We provide financial management communication services and educational programs focused on helping people understand their money better.

When we say "we," "us," or "our" in this document, we mean suvenario. When we say "you" or "your," we're talking about anyone who uses our services or visits our website.

Information We Collect

Information You Give Us Directly

When you sign up for our learning programs or contact us, you share information with us. Here's what we typically collect:

• Your name and email address when you register for webinars or programs
• Phone number if you choose to provide it for program updates
• Payment information when you enroll in paid courses (processed through secure third-party payment providers)
• Any questions or concerns you share through our contact forms
• Learning preferences and goals you set within your account

Information We Collect Automatically

Like most websites, we gather some data automatically when you visit. This includes:

• Your IP address and general location (city level, not your exact address)
• What type of device and browser you're using
• Which pages you visit and how long you spend on them
• Where you came from before landing on our site
• Basic interaction patterns that help us improve the user experience

Information From Learning Activities

When you participate in our educational programs, we collect:

• Your progress through course materials
• Quiz and assessment results to track your learning journey
• Questions you ask during webinars or in discussion forums
• Feedback you provide about our programs

How We Use Your Information

We're not in the business of selling your data. We use what you share to provide better financial education and improve our services.

We might occasionally send you information about new programs or features, but only if they're relevant to what you've shown interest in. You can opt out of these messages anytime.

Legal Basis for Processing

Under UK data protection law, we need a valid reason to process your personal information. Here's our legal basis:

• Contract: When you sign up for our services, we need your information to deliver what you've requested
• Legitimate Interest: We have a legitimate business interest in improving our services and communicating with you about relevant educational content
• Legal Obligation: Sometimes we're required by law to keep certain records
• Consent: For marketing communications beyond essential service updates, we'll ask for your explicit permission

Your Rights

You have significant control over your personal data. Here's what you can do:

To exercise any of these rights, just email us at info@suvenario.com. We'll respond within one month.

How We Share Information

We don't sell your personal data to anyone. Period. But we do work with some trusted partners to deliver our services:

Service Providers

We use third-party companies to help run our platform. These include:

• Payment processors who handle transactions securely
• Email service providers who help us send course updates
• Hosting companies that keep our website running
• Analytics tools that help us understand how people use our site

These partners only get the data they need to do their job, and they're contractually required to keep it confidential.

Legal Requirements

We might have to share information if required by law, court order, or government regulation. We'll only share what's legally necessary.

Business Transfers

If suvenario merges with another company or gets acquired, your information would transfer to the new entity. We'd notify you beforehand if this happens.

Data Security

We take reasonable steps to protect your information from unauthorized access, but no system is completely foolproof. Here's what we do:

• Encrypt sensitive data during transmission using industry-standard SSL/TLS protocols
• Store information on secure servers with restricted access
• Regularly update our security measures based on current best practices
• Limit employee access to personal data on a need-to-know basis
• Monitor our systems for suspicious activity

You also play a role in security. Keep your password private, log out when using shared computers, and let us know immediately if you suspect unauthorized access to your account.

How Long We Keep Your Data

We don't keep information longer than necessary. Here's our general approach:

Active Accounts

We keep your data as long as your account is active or as needed to provide services.

Closed Accounts

After you close your account, we'll delete or anonymize most of your data within 90 days, though we might keep some information for legal compliance.

Financial Records

Payment and transaction records are kept for seven years to comply with UK tax and accounting regulations.

Marketing Data

If you unsubscribe from marketing emails, we'll stop sending them immediately but keep a record of your unsubscribe request to respect your preferences.

Cookies and Tracking

Our website uses cookies – small text files stored on your device. They help us remember your preferences and understand how you use our site.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly. You can't opt out of these.
• Analytics Cookies: Help us understand visitor behavior and improve our site. These are optional.
• Preference Cookies: Remember your settings and choices for a better experience.

Most browsers let you control cookies through their settings. Blocking essential cookies might prevent some features from working correctly.

Children's Privacy

Our services aren't designed for anyone under 18. We don't knowingly collect information from children. If you're a parent and believe your child has provided us with personal data, contact us and we'll delete it.

International Data Transfers

We primarily operate in the United Kingdom, but some of our service providers are based elsewhere. When we transfer data outside the UK, we ensure appropriate safeguards are in place through:

• Standard contractual clauses approved by UK authorities
• Adequacy decisions recognizing equivalent data protection standards
• Other legally approved transfer mechanisms

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website.

The date at the top of this document shows when it was last updated. Continuing to use our services after changes take effect means you accept the updated policy.

Questions and Complaints

If something in this policy isn't clear, or if you have concerns about how we handle your data, we want to hear from you.

We'll do our best to address your concerns. If you're not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office, the UK's data protection authority.